BWI Thurgood Marshall Airport has been recognized as the number one airport of it’s size (15 to 25 million in annual traffic) in the world by Airports Council International, an industry group made up of 1,633 airports in 179 countries. The annual Airport Service Quality passenger survey takes into consideration “the ambience of the airport, cleanliness of the terminal, comfort of the waiting areas, availability of washrooms, cleanliness of washrooms, courtesy and helpfulness of the airport staff, business lounges, ease of making connections, passport / ID inspection experience and good shopping facilities.”
Seoul Incheon International Airport was rated as the top overall airport in the world.
In my opinion, BWI has long been the most passenger friendly airport of the three regional airports. It is a key element in the economic health of Howard County.
Desperate English Housewife in Washington, chapter 610
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