ESPN Monday Night Countdown has a new feature this season called “Come On Man.” This segment of the show is reserved for highlights from some of the previous weeks more egregious acts on the gridiron. Lately I’ve been compelled to use this expression for local goings on.
Take Charter Medical Group for instance.
Back in the early fall, Charter Medical Group made local headlines by announcing that their entire primary care practice was converting to a boutique or concierge type medical practice. These types of practices eschew the traditional insurance middleman and instead contract directly with the patient. The promise of these practices is a higher level of care by seeing fewer patients.
I understand the primary docs dilemma. The insurance model was not working very well for them. I even wrote about this in my November column in The Business Monthly, “One Doc Too Many.”
I went so far as to sign up with Charter and give them a check.
And how do hear about their plans to cancel their plan to pioneer this new paradigm of healthcare in Howard County?
From a fellow blogger!
And then from the Flier!
So far I’ve heard nothing from Charter.
I don’t know who is advising these docs but whoever it is has a lousy sense of customer relations. For many of us the decision to go with this new concept in medicine was not easily made. For many, I suspect, it was the subject of heated discussion. To be treated in this manner is egregious.